Everest:
End-of-Life Planning Via Life Insurance

Story:

Everest Funeral Concierge is a pioneer in the field of funeral and end-of-life planning, having developed the world’s only suite of concierge-level services and tools delivered as a part of life insurance plans. Their offers include:

• 24/7 personal funeral planning concierge services provided by licensed funeral directors
• The only completely free and 100% impartial resource for finding accurate prices for all funeral providers in the US and Canada
• A secure document vault for important financial and legal content
• A powerful online will preparation tool

Everest’s services are available to around 30 million people who are eligible through their life insurance policies. The services are supported by a 24/7 US-based call center and require significant digital firepower to remain effective as their market evolves.

Solution:

Espresso Moon provides custom digital product development, managed hosting, software maintenance, digital strategy consulting, market research and support with compliance requirements.

Everest Base Camp: Base Camp is a proprietary web application we developed exclusively for Everest, which provides a portal to access all of the company’s customer support tools. Base Camp is a modular framework that allows Espresso Moon to add new applications as they are developed.

Knowledge Base: A module within Base Camp, Knowledge Base is the central repository of product knowledge that Everest’s call center personnel access to answer inquiries from policy-holders, funeral homes, insurance providers and other constituents. Knowledge Base is a super-fast database of text-based content that operators can easily search on real-time as they field phone calls.

Everest Websites: Espresso Moon has performed a technology upgrade on the company’s websites and unified them as a single platform. As laws and regulations differ across the company’s geographic markets, the suite of sites address the public and the insurance agents that utilize their products, with separate sites for each audience, in both the US and Canada. Espresso Moon provides managed hosting and product maintenance on all sites.

Services:

Business Process Consulting
Digital Strategy
Compliance Audits
IU and UX Design
Custom Software Development
Mobile App Development
Application Hosting and Maintenance

Results:

Everest is reshaping both the end-of-life marketplace and the life insurance industry with powerful value-added benefits. Espresso Moon plays an active role in keeping Everest ahead of the curve.